Please check if it is a tax or storage fee for the access point.

Unfortunately, there isn’t any request line. After customs clearance, we recommend customers to contact the carrier via phone or email for any delivery requests.

If you are absent, the order will be stored at a nearby access point. You may be charged for the storage. Please note that there are cases in which items may not be kept. The delivery driver may attempt to resend the parcel. For express shipping, you can change the delivery in UPS My Choice.

If your parcel is returned due to personal reasons, such as absence, non-payment of taxes, wrong address, or inability to contact, TrendyPicker cannot issue a refund for both item prices and delivery fee.

My account > Address book

Please provide the actual consignee’s information in the shipping details. Make sure to correspond with the consignee's name, phone number and tax ID.

We are really sorry to hear that. Unfortunately, the parcel will likely be abandoned or returned. My account > Exchange & Refund Select Refund and choose the category ‘Customs Inspection’

It is delivered only on business days. It means carriers do not deliver on weekends and national holidays.

We apologize for the inconvenience. There may be customs or delivery issues. We suggest customers checking the tracking number on the website for updates.

You can request a change by calling the selected carrier or via email. For express shipping, especially with UPS, you can modify your delivery schedule through UPS My Choice. However, please note that the changes may be impossible or delayed depending on the carrier's situation and schedule.

We apologize for the inconvenience. Please go to: My account > Exchanges & Refunds Please describe the inconvenience you have experienced. We will contact you via email after checking.

We need to check the reason for the return. If your parcel is returned or abandoned due to customs inspection, TrendyPicker will refund the item price. The delivery fee is not included. Therefore we kindly suggest customers check customs regulations. If your parcel is returned due to the customer’s personal reasons, such as absence, non-payment of taxes, wrong address, inability to contact, TrendyPicker cannot issue a refund for either the item price or the delivery fee.

We are not delivering to the P.O box and military areas.

You can find under My account > Order

A tracking number is created before shipping.

Standard Shipping uses a national post office delivery. It is connected with post offices in the customer’s country. Express Shipping can sometimes be carried out in conjunction with post offices, depending on carrier volume and local transport conditions.

It can be modified before the order is packaged. Please email us.

Delivery will be carried out by the company you choose during checkout. Please check the shipping option.

We will start preparing your order for shipment the day after your order is submitted. Delivery will begin within a maximum of 5 days.

Please check the Shipping guide. Additionally, we recommend checking the free shipping conditions.