Delivery Notice

Notice

Typically, orders will be delivered within the indicated business days.

However, there are exceptions, and we are not responsible for the following matter.

- Increase in volume due to national holidays

- Customs clearance delays

- Natural disasters 

Shipping Option

Customers can choose between Standard Shipping and Express Shipping.

Before choosing, we highly recommend checking the minimum amount for free shipping.

EMS for standard shipping

UPS for express shipping

We handle all deliveries meticulously. There are several convenient options for express delivery.

Taxation

Duties, taxes and customs fees are the responsibility of the customers.

Those are not included in the item price or shipping cost.

In addition, if your parcel is undergoing customs clearance, customers are responsible for charges such as customs fees, service fees, administration fees and warehousing fees related to customs.

We provide a Tax Convenience Service (TCS). There will be a service fee charged, but TrendyPicker covers the parcel's duties, taxes and customs fees.

Please note, the Tax Convenience Service is only available if customers agree to the invoice value adjustment and choose the Express Shipping option.

Customers are required to provide their tax ID, especially in the EU. Customers can provide it in the Shipping Information form.

TrendyPicker includes a tax ID on the invoice and submits it to customs. However, customs might request a tax ID again via the consignee's email or text message.

Customers are responsible for providing the necessary documents to customs and fulfilling all customs requests.

Customs Clearance

If there is an issue, we will inform customers within 72 hours.

We strongly recommend checking the Customs policy before placing an order.

Customs regulations vary by country, so customers should contact the local customs office for detailed information to avoid potential issues.

For Customs clearance, customers must provide their individual tax ID and cooperate with customs requirements.

We are not liable for packages refused by customs. If your parcel is abandoned or returned by Customs, you can only receive a refund for the item price.

The delivery fee will not be refunded.

To pass restricted items through customs, we declare them as non-restricted items. If there is no random inspection, customers can receive restricted items without issue.

If there is an inspection, the item may be abandoned or returned. 

This is a required consent. If customers do not agree to this, they might be restricted from using the website.

Hazardous Goods

Each country has its own policy regarding hazardous products. TrendyPicker is not responsible for providing this information.

Customers should contact their local customs office to check if the product is hazardous or not.

Customs Payment Refusal

We are not responsible for packages refused by customs, including reasons such as refusal to pay taxes, banned items,

or any other customs-related issues.

When the refused package is returned to TrendyPicker or disposed of, we are not responsible for reshipping it.

Delivery Refuse

If customers refuse their parcel upon delivery due to reasons such as tax payment, personal issues,

or an incorrect address,

TrendyPicker will not refund the delivery or item fee.

Delivery Option

Signature Required Option

*Express Shipping Only

Signature Required is a delivery confirmation service that requires a signature upon delivery.

The driver will obtain a signature or electronic acknowledgment of receipt. The person signing does not have to be the receiver listed on the package.

You can use UPS My Choice to authorize another person to sign for your packages.

If you won't be home, you can redirect the delivery to a UPS customer center, such as The UPS Store or an Access Point location.

Invoice Convenience Service

Customers pay a high amount of taxes, duties and customs fees.

To assist customers with this, TrendyPicker offers an Invoice Convenience Service, which includes:

-Invoice with a lower value

-Basic tariff line (3-5 Lines)

The basic tariff line helps avoid additional customs declaration costs for items.

Tax Convenience Service (TCS)

*Express Shipping Only

*Must agree with Precedent option

We provide a Tax Convenience Service (TCS). There will be a service fee charged, but TrendyPicker covers the parcel's duties, taxes and customs fees. 

Please note, the Tax Convenience Service is only available if customers agree to the invoice value adjustment and choose the Express Shipping option.

Order Issues

Out of stock

Out of stock after ordering

We will notify customers via email. If your order status is 'waiting to be shipped' for an extended period,

please check your email.

Refunds for out-of-stock items will be issued in points.

Out of stock after requesting an exchange

The exchange for out-of-stock items will be issued in points.

Delivery Issues

About broken items

We need to verify the damage to the item with the carrier that delivered the parcel.

Local delivery is handled by local carriers, so customers must actively participate in investigations conducted by these carriers.

My account>Exchange/refund> Category: Broken/Lost

The investigation will take about 14 business days.

It may take additional time depending on the schedule and scope of the investigation conducted by the carrier in charge.

If the carrier's investigation team requests a call or email during the investigation, customers are expected to respond promptly.

If customers do not respond, the item will not be exchanged/refunded.

Refunds for damaged items will be issued in points.

About lost items

We need to verify the loss of the item with the carrier that delivered the parcel.

Local delivery is handled by local carriers, so customers must actively participate in investigations conducted by these carriers.

My account>Exchange/refund> Category: Broken/Lost

The investigation will take about 14 business days.

It may take additional time depending on the schedule and scope of the investigation conducted by the carrier in charge.

If the carrier's investigation team requests a call or email during the investigation, customers are expected to respond promptly.

If customers do not respond, the item will not be exchanged/refunded.

After the investigation, if it is confirmed that it is not attributable to the customer, compensation will be provided.

The amount for the lost items and delivery fee (for paid shipping option; the free shipping option is not applicable)

will be refunded to the original payment method (card cancellation).